第六课：客房服务员的客房清洁工作 Lesson #6 Room Attendant Tutorial

本课程适合人群 (Who is this lesson for?)

• 总经理或酒店经理 (General Manager or Hotel Managers)

• 总监或客房部经理 (Director or Housekeeping Managers)

• 客房部副经理或高级主管 (Assistant Housekeeping Managers or Senior Supervisors)

• Optii 酒店专员 (Optii Hotel Champion)

• 客房服务员 (Room Attendants)

课程详情 (Lesson Details)

• 形式：视频教程 (Format: Video Tutorial)

• 时长：12分钟 (Duration: 12 minutes)

• 形式：书面课程 (Format: Written Lesson)

• 预计阅读时长：10到12分钟 (Estimated Reading time: 10 to 12 minutes)

您将学到什么？(What you will learn?)

• 访问每日工作分配：了解如何轻松地在 Optii 移动应用程序中找到分配给您的工作清单（退房、续住、客房整理、修正和开夜床）。(Access Your Daily Job Assignments: Discover how to easily find your list of assigned jobs (Departures, Stayovers, Touch-ups, Corrections, and Turndowns) in the Optii mobile app.)

• 开始客房清洁工作：学习如何将房间状态标记为“进行中”，查看其详细信息（积分、房间类型、预订详情、清单和备注），并开始清洁。(Start a Housekeeping Job: Learn the precise steps to mark a room as "In Progress," review its details (credits, room type, reservation details, checklist, and notes), and begin your cleaning.)

• 报告问题和请求：了解如何暂停当前任务并有效地提交维修或勤杂工请求，包括添加详细信息、位置，甚至照片。(Report Issues and Requests: Understand how to pause your current task and effectively submit maintenance or houseman requests, including adding details, locations, and even photos.)

• 追踪已报告的问题：学习如何在“我添加的工作”部分监控您已提交的请求状态。(Track Reported Issues: Learn how to monitor the status of the requests you've submitted in the "My Added Jobs" section.)

• 完成客房清洁工作：掌握完成所有任务后将房间标记为“已完成”的流程。(Complete a Housekeeping Job: Master the process of marking a room as "Completed" once all tasks are done.)

• 使用“状态”视图：了解如何使用“状态”视图来查看所有已完成的工作。(Utilize the "Status" View: Discover how to review all your completed jobs using the "Status" view.)

• 设置特殊清洁房间状态：学习如何直接通过移动设备更新房间状态，如“请勿打扰（DND）”、“无需服务（NSR）”、“已清洁房间/无住宿未到店”和“双重上锁启用（DLA）”。(Set Cleaning Exception Room Statuses: Learn to update room statuses like "Do Not Disturb (DND)," "No Service Required (NSR)," "Clean Rooms / Sleep Out No Show," and "Double Lock Active (DLA)" directly from your mobile device.)

完成本课程后，您将能够熟练地使用 Optii “我的工作”功能高效管理日常任务并进行有效沟通！(By the end of this lesson, you'll be fully equipped to manage your daily tasks efficiently and communicate effectively using the Optii "My Jobs" feature!)