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      🚫 Configuring Do Not Disturb (DND) Job Handling in Ius

      This article guides Optii Champions and Managers users through configuring how the Optii system handles the Do Not Disturb (DND) status and how existing incomplete jobs for that room are managed on the timeline and in team members' apps.

      Understanding the Options

      When a user sets a room status to Do Not Disturb (DND) in Ius, you have three configuration choices for how the system should react to any existing incomplete jobs for that room:

      Option

      System Action

      Operational Impact
      Cancel incomplete jobs The job is removed from the timeline and the team member's app. Requires a new job to be created manually if service is needed later.
      Unassign incomplete jobs The job is removed from the assigned team member's app but remains on the central timeline. Keeps the job visible for coordinators or managers to manage later in the day.
      Disabled No action is taken. The job remains assigned (if applicable) and in the timeline. Allows the job to be checked by the assigned team member at the end of the shift.

      ⭐️ Recommendation: It is typically recommended to choose Disabled. This allows the job to remain in the Timeline for the day, ensuring that housekeepers can revise all DND rooms at the end of their shift before clocking out, which is a standard operational procedure.

      Step-by-Step Configuration Guide

      Follow these steps to configure your preferred setting for handling the Do Not Disturb (DND) status in Optii:

      1. Access Settings:

        • Navigate to the main Settings menu in Optii Platform.

      2. Go to Job Settings:

        • Under the section titled Configuration and Rules, click on Job Settings.

      3. Select Job Scheduling:

        • Click on the General tab within the Job Settings screen.

      4. Enable Room Exception Settings:

        • Look for the Room Exception Settings option and make sure it is enabled.

        • Confirm Your Selection:

          • Choose your desired behavior by selecting one of the following options:

            • "Cancel incomplete jobs"

            • "Unassign incomplete jobs"

            • "Disabled" (Recommended Option)



      5. Save Changes:

        • Ensure you save the changes before exiting the screen to apply the new configuration.



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