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      🔒 Configuring Double Lock Active (DLA) Job Handling in Ius

      This article guides Optii Champions and Manager users through configuring how the Optii system handles the Double Lock Active (DLA) status and how existing incomplete jobs for that room are managed on the timeline and in team members' apps.

      Understanding the Options

      When a room status is set to Double Lock Active (DLA) in Ius (indicating that the room should not be entered for security reasons), you have three configuration choices for how the system should react to any existing incomplete jobs for that room:

      Option System Action Operational Impact
      Cancel incomplete jobs  The existing job is removed from the timeline and the team member's app. Clears the job immediately, but requires manual job creation later if housekeeping service is still needed.
      Unassign incomplete jobs The job is removed from the assigned team member's app but remains on the central timeline. Frees up the team member's time while keeping the job visible for the dispatcher's review.
      Disabled No action is taken. The job remains assigned (if applicable) and in the timeline. Not generally recommended for DLA, as it risks having a team member attempt to service this room.

      ⭐️  Recommendation: It is recommended to choose Disabled.

      Disabling the automatic action ensures that the housekeeping job remains in the system. This allows the dispatcher or supervisor to manually review the room and the job status after the DLA is resolved, ensuring a planned service is not permanently missed.

      Step-by-Step Configuration Guide

      Follow these steps to configure your preferred setting for handling the Double Lock Active (DLA) status:

      1. Access Settings:

        • Navigate to the main Settings menu in Optii.

      2. Go to Job Settings:

        • Under the section titled Configuration and Rules, click on Job Settings.

      3. Select General Settings:

        • Click on the General tab within the Job Settings screen.

      4. Enable Room Exception Settings:

        • Look for the Room Exception Settings option and make sure it is enabled.

        • Confirm Your Selection:

          • Choose your desired behavior by selecting one of the following options:

            • "Cancel incomplete jobs and create a check job for the location"

            • "Disabled" (Recommended Option)

      1. Save Changes:

        • Ensure you save the changes before exiting the screen to apply the new configuration.

      💡Tip: Feel free to share this valuable resource with your colleagues to explore Optii.

      Would you like to learn more? 

      If you would like to learn more about Optii, please check out our Optii learning centre today at help.optiisolutions.com

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      Do you have any questions about Optii? Please contact your success manager today at help@optiisolutions.com