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Housekeeping Automation FAQs — Check Jobs
Check Jobs — Rules & Expected Behaviour
What is a Check Job?
A Check job in Optii is a validation task created when the PMS reports a room as clean but Optii still holds a dirty status or an open Cleaning job. It requires a housekeeper or supervisor to confirm the room's physical state, and immediately flips the room to Pickup (PU) status.
| Question | Answer |
| What is the purpose of a Check job? | A Check job in Optii is a validation task created when Optii receives conflicting information—specifically, when a PMS status update is CLEAN, but the room still has a DIRTY status or an open Cleaning job in Optii. |
| What action does a Check job require? | The Check job requires the user (housekeeper or supervisor) to confirm if the room is genuinely clean or not, aligning Optii's status with the physical state of the room. |
| What is the immediate result of a Check job creation? | All Check tasks (whether system-automated or manually created) flip the room to Pickup (PU) status. |
| How does PU status reflect in the PMS? |
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Generic check task creation cases (PMS status conflicts)
| Original Status Change | Expected Optii Action |
| VD > VC (Vacant Dirty to Vacant Clean) | The associated cleaning job is CANCELED, and a Check job is CREATED to confirm the room status. |
| VD > VI (Vacant Dirty to Vacant Inspected) | The associated cleaning job is CANCELED, and the VI status is ACCEPTED (no Check job is created). |
| VC > VD (Vacant Clean to Vacant Dirty) | The associated inspection job is CANCELED, and a Cleaning job is CREATED. |
| VI > VD (Vacant Inspected to Vacant Dirty) | A Cleaning job is CREATED. |
B. Cancel check task based on check-in event
| Question | Answer |
| Why is a Check task canceled upon Check-In? | When a PMS Check-In message is received, Optii automatically cancels any open Check tasks for that room. This prevents unnecessary work when the room is already occupied. |
| What is the expected behavior if a Check task is open and the room is Checked In? | Optii cancels the Check task immediately and reports the room as Occupied. |
| What happens to incomplete Check tasks during DJC? |
If a Check task was created for a VI or VC room (flipping it to PU) and the task is not completed the same day: 1. The old task is CANCELED during the Daily Job Creation (DJC). 2. A new Check job is CREATED for the new day. |
C. Cancel check task when cleaning job is created
| Question | Answer |
| Why is a Check task canceled when a Cleaning job is created? |
Optii cancels Check job automatically when a Departure, Stayover, or other Cleaning job (Touch up, Turndown, Correction) is created for the same room, as the room is now confirmed dirty and requires cleaning work. |
| Cleaning Job Creation (Departure or Stayover) on a PU Room | Optii cancels the Check job and accepts the Dirty status as a new cleaning job is now the priority. |
| Cleaning Job Creation (Touch-up, Correction, Turndown) | Optii cancels any existing Check task immediately. |
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