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Housekeeping Automation FAQs — Manual Departure Job Creation, Status Change Optii Behaviour
When a housekeeping job is manually added or created, does the room's clean status need to be manually updated?
No. When a new departure cleaning task is created, Optii automatically updates the room status to Vacant Dirty (VD).
However, there is an exception to this rule if you are modifying an existing task rather than creating a new one.
Why didn't a room's status update automatically after a change?
If a room status fails to update — for example, remaining as Vacant Clean (VC) when it should show Vacant Dirty (VD) — this is typically because an existing task was edited instead of replaced with a new one.
Example Case: If an existing "check" task is manually edited and changed to a "departure" clean, the system views this as a modification rather than a new creation. Because the original task was altered, the automated status-change rule does not trigger.
💡Tip: Feel free to share this valuable resource with your colleagues to explore Optii.
Best Practice for Optii Management Users
To ensure the system automatically updates a room's status correctly:
- Do not manually edit the task type of an existing job.
- Instead: Cancel the incorrect existing task, then create a new task from scratch. This allows Optii's automation to trigger correctly and update the room status as expected.