Housekeeping Benchmark Report

What Is This Report?

The Housekeeping Benchmark Report is a centralized performance report that consolidates all housekeeping activity for a selected date or date range. It gives Operations Managers, Housekeeping Managers, and Supervisors a single place to analyze staff efficiency, workload distribution, and inspection quality — without having to pull and combine multiple reports manually.

Getting Started: Access & Navigation

Navigate to Reports → Housekeeping Benchmark Report.

The report has two tabs, each operating independently with its own set of filters:

• Inspector's Performance (default tab) — focused on inspection activity and inspector efficiency
  
  
  
  
  
  
  
  
  
  
• Room Attendant Performance — focused on cleaning activity and room attendant efficiency
  
  
  
  
  
  
  
  
  
  
  
  

Tab 1: Inspector's Performance

This tab provides a full view of inspection activity — covering inspector efficiency, pass rates, and inspection outcomes across departure, stayover, and turndown jobs.

Available Filters

Inspection Summary Metrics (Top of Tab)

Three side-by-side columns appear at the top, one for each housekeeping task type:

If the property has zero inspections for a task type (e.g. no turndown inspections), that column will show 0 across all metrics.

Static KPIs (Percentage Comparison Under Each Metric)

Beneath each KPI value, there is a percentage comparison figure. This is a static KPI — it is not affected by the date or filter selection on the tab. Hovering over the information icon shows the tooltip: "This is a static KPI. It will not be affected by the filter selection."

Table: Average Inspection Duration (mins) by User

A horizontal bar chart showing each inspector's average inspection duration in minutes. Users are ranked from longest to shortest average duration, giving managers a quick view of which inspectors take the most and least time per inspection.

• Users can scroll up/down within the chart to see all inspectors with completed inspections.
• This table is affected by the tab's date, user, role, and room type filters.

Table: Avg. Inspection Pass Rate by Room Type

A bar chart showing the inspection pass rate (%) broken down by room type (e.g. COMPO, DEL, JSUI, STA, ECO, PM). This helps managers identify which room types are consistently passing or failing inspections.

• Green bars indicate high pass rates; red bars indicate lower pass rates.
• If a room type has a 0.00% pass rate, it means all inspections for that room type failed during the selected period.
• Affected by the tab's active filters.
  
  
  
  

Table: Inspection Status by Room Type

A grouped bar chart showing the count of Failed vs. Passed inspections for each room type. This is the volume view — rather than a percentage, it shows the raw number of inspections that passed or failed per room type.

Table: Inspection Status by Role

A grouped bar chart showing the count of Failed vs. Passed inspections broken down by staff role (e.g. Room Attendant, Supervisor, Self-Inspector).

Table: Inspection Status by Team Member

A grouped bar chart showing the count of Failed vs. Passed inspections for each team member.

Table: Avg. Inspection Time in Minutes by User (Top 10 / Bottom 10)

A ranked table showing each inspector's average inspection time in minutes, with a toggle to switch views.

• A toggle lets the user switch between Top 10 (fastest) and Bottom 10 (slowest) performers.
• Only one view is shown at a time.
• The table name changes dynamically: Top 10 Avg. Inspection Time in minutes by user or Bottom 10 Avg. Inspection Time in minutes by user.
• Users can scroll up/down within the table to see all users with completed inspections.

Tab 2: Room Attendant Performance

This tab covers the cleaning performance of Room Attendants — departure, stayover, and turndown cleaning jobs, plus credits, corrections, and shift timing.

Available Filters

KPI Cards: Departure, Stayover, and Turndown

Three KPI card groups appear at the top — one per cleaning task type, each calculated independently.

Scrollable Tables: Room Attendant Performance Detail

How does the date filter work?

The report filters by job completion date. It defaults to today, showing all jobs completed today. If a date range is selected, it shows all jobs completed within that range.

Exception: The Average Start Time and Average End Time by Room Attendant table has its own Job Started and Weekday filters. This table is unaffected by the main Date Completed filter at the top of the tab.

What are static KPIs?

Some metrics are static — calculated on a fixed basis (e.g. a 30-day rolling average or a baseline comparison) and do not change when filters are applied. A tooltip is always visible by hovering the info icon next to the KPI. Static KPIs are designed to provide a stable benchmark regardless of what filter is active.

Quick Reference