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Housekeeping Cleaning Exception Report — Now a Dedicated Report

The Housekeeping Cleaning Exception Report is a new, dedicated report in Optii that replaces the exception tab previously embedded in the Housekeeping Cleaning Report. It gives housekeeping leadership a focused, fast-loading view of all rooms that could not be serviced.

The Housekeeping Cleaning Report had grown into a multi-purpose report answering several unrelated questions at once, which made it slow to generate and hard to read. Splitting exceptions into a focused, single-purpose report gives housekeeping leadership a direct view of rooms that could not be serviced, and improves load performance for both reports.

Key Capabilities

  • Standalone report — found under Reports → Housekeeping → Housekeeping Cleaning Exception Report.
  • Covers all four exception statuses: Do Not Disturb (DND), No Service Required, Double Lock Active, and Sleep-Out / No-Show.
  • Room-level detail showing exception type, time added, time removed, and the team member who applied it.
  • Improved generation time compared with the previous embedded exception tab.
Screenshot 2026-08-21 at 05.24.42

 

Current Limitations

  • The exception view has been removed from the Housekeeping Cleaning Report.
  • Permissions are inherited from the History Cleaning Report. Any user with access to the History Cleaning Report will automatically have access to the Cleaning Exception Report (available from version 3.28.14).
  • The historical date range available in this report is yet to be confirmed. This article will be updated when that information is available.

💡 Tip: Share this article with colleagues who manage housekeeping operations in Optii.

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