Skip to content
English
Submit a Helpdesk Support Ticket Customer portal
  • There are no suggestions because the search field is empty.

Housekeeping Cleaning Exception Report — Now a Dedicated Report

Cleaning exceptions now have their own dedicated report and dashboard: the Housekeeping Cleaning Exception Report. It is no longer housed as a tab or toggle within the Housekeeping Cleaning Report.

The Housekeeping Cleaning Report had grown into a multi-purpose report answering several unrelated questions at once, which made it slow to generate and hard to read. Splitting exceptions into a focused, single-purpose report gives housekeeping leadership a direct view of rooms that could not be serviced, and improves load performance for both reports.

Key Capabilities

  • Standalone report — found under Reports → Housekeeping → Housekeeping Cleaning Exception Report.
  • Covers all four exception statuses: Do Not Disturb (DND), No Service Required, Double Lock Active, and Sleep-Out / No-Show.
  • Room-level detail showing exception type, time added, time removed, and the team member who applied it.
  • Improved generation time compared with the previous embedded exception tab.
Screenshot 2026-08-21 at 05.24.42

 

Current Limitations

  • The exception view has been removed from the Housekeeping Cleaning Report.
  • Currently, will rely on History Cleaning Report Permissions, so anyone with this access will inherit the Cleaning Exception Report
    • In 3.28.14
  • Historical date range available in the new report to be confirmed.

💡Tip: Feel free to share this valuable resource with your colleagues to explore Optii.

Would you like to learn more?

If you would like to learn more about Optii, please check out our Optii learning centre today at help.optiisolutions.com

Have questions or need help?

Do you have any questions about Optii? Please contact your success manager today at help@optiisolutions.com