Learn how to reset your password with Optii step-by-step
Available with any of the following subscriptions:
- Service
- Housekeeping
- Chat
- Projects (Preventative Maintenance)
- Guest Messaging
- Above Property Dashboard
Forgetting a password can be frustrating, but thankfully, you can recover or perform a password reset in Optii. This guide provides a general step-by-step process for resetting your password.
Step 1: Locate the "Forgot Password" Link
- Go to the login page: Navigate to the Optii App Login Page
- Look for a link: On the login form, you should see a link that says "Trouble Logging In" located below the password field.
- Click the link: Click on the "Trouble Logging In" link.
Step 2: Enter Your Identifying Information
- Provide your username: You'll be prompted to enter username associated with your account.
- Double-check for typos: Make sure you enter the information correctly to avoid any issues.
- Submit the information: Click the "Continue" button.
Step 3: Check Your Email
- Look for a password reset email: Optii will send a password reset email to the email address you provided under your Optii Profiele. This email usually arrives within a few minutes, but sometimes it can take longer.
Be sure to check your spam or junk folder if you don't see it in your inbox.
Step 4: Follow the Instructions in the Email
- Open the email: Open the password reset email from Optii
- Click the reset link: The email will contain a unique link that directs you to a password reset page. Click on this link. This link usually expires after a certain period, so act promptly.
Step 5: Create a New Password
- Enter your new password: You'll be taken to a page where you can create a new password.
- Choose a strong password: Select a strong password that is unique and difficult for others to guess. A strong password should include a mix of uppercase and lowercase letters, numbers, and symbols. Avoid using easily guessable information like your name, birthday, or pet's name.
- Confirm your new password: You'll need to enter your new password twice to confirm it. This helps prevent typos.
- Submit your new password: Click the "Continue" button.
Step 6: Log in with Your New Password
- Go to the login page: Return to the Optii login page.
- Enter your new password: Enter the new password you just created.
- Log in: Click the "Log In" button.
Troubleshooting Tips:
- Email not received: If you don't receive the password reset email, check your spam or junk folder. You can also try requesting the email again. Make sure you entered the correct username.
- Link expired: If the password reset link has expired, you'll need to go through the password reset process again.
- Password not accepted: Make sure your new password meets the service's requirements (e.g., minimum length, character types).
- Still having trouble? Contact customer support at help@optiisolutions.com
Would you like to learn more?
If you would like to learn more about Optii, please check out our Optii learning centre today at help.optiisolutions.com
Have questions or need help?
Do you have any questions about Optii? Please contact your success manager today at help@optiisolutions.com