I can't login

To reset your password in Optii, click "Trouble Logging In" on the login page, enter your username, follow the reset link sent to your registered email address, and create a new password. This guide walks you through each step of the process. 

Step 1: Locate the "Trouble Logging In" Link

• Go to the login page: 
  1. Navigate to the Optii login page at app.optii.io (or the URL provided by your organisation — verify this with your administrator if the link does not work, as URLs may change).
  2. On the login form, locate the Trouble Logging In link below the password field.
  3. Click Trouble Logging In.
• Look for a link:   located below the password field.
• Click the link:   link.

Step 2: Enter Your Identifying Information

• Provide your username: 
  1. Enter the username associated with your account.
  2. Verify there are no typos in the username.
  3. Click Continue.
• Double-check for typos: 
•  Click the "Continue" button.

Step 3: Check Your Email 

• Look for a password reset email: 

  Optii will send a password reset email to the address saved in your Optii Profile. The email usually arrives within a few minutes.

  • Check your spam or junk folder if the email does not appear in your inbox.
  • If you are unsure which email address is associated with your Optii Profile, contact your system administrator or reach out to customer support at help@optiisolutions.com.

Step 4: Follow the Instructions in the Email

• Open the email: Open the password reset email from Optii
• Click the reset link: The email will contain a unique link that directs you to a password reset page. Click on this link. This link expires after a set period of time, so use it as soon as possible.

Step 5: Create a New Password

• Enter your new password: 
  1. On the password creation page, enter your new password. Select a password that is unique and difficult to guess — include a mix of uppercase and lowercase letters, numbers, and symbols. Avoid easily guessable information such as your name, birthday, or pet's name.
  2. Re-enter the password in the confirmation field to confirm it and prevent typos.
  3. Click Continue.
  
  
  
• Choose a strong password: Select a strong password that is unique and difficult for others to guess. A strong password should include a mix of uppercase and lowercase letters, numbers, and symbols. Avoid using easily guessable information like your name, birthday, or pet's name.
• Confirm your new password: You'll need to enter your new password twice to confirm it. This helps prevent typos.
•  Click the "Continue" button.

Step 6: Log in with Your New Password

• Go to the login page: Return to the Optii login page.
• Enter your new password: Enter the new password you just created.
• Log in: Click the "Log In" button.