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I can't login

Can't login or forgot your password and need to recover your access? Please follow these quick steps

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Forgetting a password can be frustrating, but thankfully, you can recover or perform a password reset in Optii. This guide provides a general step-by-step process for resetting your password. 

Step 1: Locate the "Trouble Logging In" Link

  • Go to the login page: Navigate to the Optii login page at app.optii.io (or the URL provided by your organisation).
  • Look for a link: On the login form, you should see a link that says "Trouble Logging In"  located below the password field.
  • Click the link: Click on the "Trouble Logging In"  link.

Screenshot 2025-01-30 at 15.02.27

Step 2: Enter Your Identifying Information

  • Provide your username: You'll be prompted to enter username associated with your account.
  • Double-check for typos: Make sure you enter the information correctly to avoid any issues.
  • Submit the information: Click the "Continue" button.

Step 3: Check Your Email 

  • Look for a password reset email: Optii will send a password reset email to the email address you provided under your Optii Profile. This email usually arrives within a few minutes, but sometimes it can take longer.

Be sure to check your spam or junk folder if you don't see it in your inbox.


Step 4: Follow the Instructions in the Email

  • Open the email: Open the password reset email from Optii
  • Click the reset link: The email will contain a unique link that directs you to a password reset page. Click on this link. This link expires after a set period of time, so use it as soon as possible.

Step 5: Create a New Password

  • Enter your new password: You'll be taken to a page where you can create a new password.

  • Choose a strong password: Select a strong password that is unique and difficult for others to guess. A strong password should include a mix of uppercase and lowercase letters, numbers, and symbols. Avoid using easily guessable information like your name, birthday, or pet's name.
  • Confirm your new password: You'll need to enter your new password twice to confirm it. This helps prevent typos.
  • Submit your new password: Click the "Continue" button.

Step 6: Log in with Your New Password

  • Go to the login page: Return to the Optii login page.
  • Enter your new password: Enter the new password you just created.
  • Log in: Click the "Log In" button.


Troubleshooting Tips:

  • Email not received: If you don't receive the password reset email, check your spam or junk folder. You can also try requesting the email again. Make sure you entered the correct username.
  • Link expired: If the password reset link has expired, you'll need to go through the password reset process again.
  • Password not accepted: Make sure your new password meets Optii's requirements (e.g., minimum length, character types). Requirements are displayed on the password creation screen.
  • Still having trouble? Contact customer support at help@optiisolutions.com

Would you like to learn more? 

If you would like to learn more about Optii, please check out our Optii learning centre today at help.optiisolutions.com

Have questions or need help?

Do you have any questions about Optii? Please contact your success manager today at help@optiisolutions.com