OPERA Cloud and OHIP: Expected Behavior for Same-Day Out of Order (OOO) Rooms

When an Out of Order (OOO) status is set for a room in Opera Cloud for the current day only, the status is automatically cleared if the housekeeping status for that room is updated to Clean or Dirty through the Oracle Hospitality Integration Platform (OHIP). This behavior is expected and designed to ensure that a room marked clean is made available for use.

Why Does the OOO Status Disappear?

This behavior is an intentional feature of Opera Cloud's design, particularly when interacting with the OHIP interface. The system is built with a specific logic to handle same-day OOO or Out of Service (OOS) rooms:

• Same-Day OOO: If a room is marked as OOO for only the current day, it's considered a short-term status. The system prioritizes the most recent and relevant information.

• Housekeeping Status Update: When the housekeeping status is changed to Clean via an external integration (like OHIP), this action signals that the room has been serviced and is ready for occupancy. The system's logic interprets the "Clean" status as a higher-priority update that overrides the same-day OOO status.

What is the Difference Between Same-Day and Multi-Day OOO?

The automatic removal of the OOO status only happens for same-day OOO bookings. If a room is marked as OOO for multiple days (e.g., today and tomorrow), the system does not automatically clear the status when the housekeeping status is updated to Clean, Dirty. This is because the multi-day OOO status indicates a more significant, long-term issue with the room, such as renovations or major repairs, that a simple cleaning would not resolve.

Summary of Expected Behavior

• Scenario 1: Same-Day OOO: A room is marked OOO for today only. The housekeeping status is updated to Clean, Dirty via the OHIP interface.

  • Result: The OOO status is automatically removed, and the room becomes available.

• Scenario 2: Multi-Day OOO: A room is marked OOO for a period spanning multiple days (e.g., from today to tomorrow). The housekeeping status is updated to Clean via the OHIP interface.

  • Result: The OOO status remains in place because the "Clean" status does not override the multi-day unavailability.

This design ensures that rooms are made available for booking as soon as they are cleaned and ready, while also respecting longer-term unavailability statuses. It's a built-in feature for Opera Cloud to optimize room inventory management.