Optii 酒店检查员和主管的客房服务工作 Lesson #7 Housekeeping Jobs for Inspectors & Supervisors in Optii

本课程适合哪些人？ (Who is this lesson for?)

• 总经理或酒店经理 (General Manager or Hotel Managers)

• 总监或客房部经理 (Director or Housekeeping Managers)

• 客房部助理经理或高级主管 (Assistant Housekeeping Managers or Senior Supervisors)

• Optii 酒店冠军 (Optii Hotel Champion)

• 客房部检查员或主管 (Housekeeping Inspectors or Supervisors)

课程详情 (Lesson Details)

• 格式： 视频教程 (Format: Tutorial Video)

• 时长： 12 分钟 (Duration: 12 minutes)

• 格式： 文字课程 (Format: Written Lesson)

• 预计阅读时间： 10 到 12 分钟 (Estimated Reading time: 10 to 12 minutes)

您将学到什么？ (What you will learn?)

• 访问您的每日检查任务： 学习如何在 Optii 移动应用程序中找到您被分配的检查工作。(Access Your Daily Inspection Assignments: Discover how to find your assigned inspection jobs within the Optii mobile app.)

• 理解检查触发器： 了解检查通常何时被分配，无论是清扫后的自动分配、需要纠正时，还是进行状态检查时。(Understand Inspection Triggers: Learn when inspections are typically allocated, whether automatically after cleaning, for corrections, or for status checks.)

• 开始一次客房检查： 掌握启动检查、将其标记为“进行中”以及查看关键客房和预订详细信息（包括检查清单）的步骤。(Start a Room Inspection: Master the steps to initiate an inspection, mark it "In Progress," and review crucial room and reservation details, including inspection checklists.)

• 报告问题和请求： 学习如何暂停您的检查并有效地提交维修或服务员请求，提供必要的详细信息、位置，甚至照片。(Report Issues and Requests: Learn to pause your inspection and efficiently submit maintenance or houseman requests, providing necessary details, locations, and even photos.)

• 跟踪已报告的问题： 了解如何监控您已提交的任何请求的状态。(Track Reported Issues: Understand how to monitor the status of any requests you've submitted.)

• 完成一次检查（通过或不通过）： (Finalize an Inspection (Pass or Fail):)

  • 完成并通过**：** 学习如何将检查标记为通过，从而在 Optii 和您的 PMS 中将客房状态更新为“已完成”或“已检查/就绪”。(Complete & Pass: Learn how to mark an inspection as passed, updating the room status in Optii and your PMS to "Done" or "Inspected/Ready.")

  • 完成并不通过**：** 了解如何将检查标记为不通过，这将自动为客房服务员生成一个“纠正”工作，并为您创建一个新的“检查”工作以重新验证纠正。(Complete & Fail: Discover how to fail an inspection, which automatically generates a "Correction" job for the room attendant and creates a new "Check" job for you to re-verify the correction.)

• 查看已完成的检查： 学习如何使用“状态”视图查看所有已完成的检查工作。(Review Completed Inspections: Learn how to view all your completed inspection jobs using the "Status" view.)

• 设置清洁例外客房状态： 了解如何直接从应用程序设置“请勿打扰 (DND)”、 “无需服务 (NSR)”、 “清洁客房/无人入住 (Clean Rooms / Sleep Out No Show)” 和 “双重锁定激活 (DLA)” 等状态。(Set Cleaning Exception Room Statuses: Understand how to set statuses like "Do Not Disturb (DND)," "No Service Required (NSR)," "Clean Rooms / Sleep Out No Show," and "Double Lock Active (DLA)" directly from the app.)