Optii 3.31.0 Release Notes

How it works

• Each assignment cycle, Optii checks whether every room in the project is vacant or occupied.
• With Prioritize Vacant Rooms for Auto-Assignment on (the default), vacant rooms fill first. Occupied rooms are assigned only when there aren't enough vacant rooms to complete the cycle.
• Turn the setting off and occupancy is ignored — your existing project rules apply.
• Every assignment decision is recorded in the Location and Job Activity Logs.
• Manual assignment still works regardless of the room's status.

How it works

• Applies when you create, assign, or reassign housekeeping jobs from List View, the Timeline, and Supervisor View, on web and mobile.
• Only team members and squads set to On Timeline for the day appear in the list.
• Search still finds people who aren't on the timeline. They appear greyed out with a "Not on timeline" label and can't be selected.
• If there's no timeline for the day, or it has no team members, the list shows "No timeline has been created."
• Jobs already assigned to someone who later leaves the timeline stay assigned.
• Guest and internal jobs are unchanged — every team member and squad is still available.

How it works

• Review: Go to Above Property → Job Items to see every property's job items in one list, grouped by property. Filter by Organization, Subgroup, Property, Department, or item name.
• Create and distribute: Select Add Job Item, then choose properties by Organization, Subgroup, or all properties in scope. A running count shows how many you've selected.
• Catch duplicates: Before you save, Optii shows how many selected properties already have an item with the same name.
• Edit: Rename an item or update its notes across every property in scope. A confirmation shows how many properties will change.
• Change scope: Add or remove properties anytime. Removing a property deactivates the item there — it isn't deleted.
• Deactivate and reactivate: Retire an item portfolio-wide without losing history. Open jobs can still be completed.
• Check results: After any change, see how many properties succeeded or failed, and retry the ones that failed.

How it works

• Go to Reports → Guest Service Report. Filter by date added, department, role, priority, location, job name, and status.
• KPI tiles show Total Guest Requests, median Pickup, Response, On-Task and Resolution times, and On-Time Completion.
• Charts cover peak hours, resolution-time bands, daily and day-of-week volume, and most-requested items.
• Download the Guest Request Records table for deeper analysis.

How it works

• Same name and location under Reports. Filter by completion date, department, role, team member, service type, job name, priority, and location.
• KPI tiles and per-team-member charts show Completed Jobs, Jobs per Active Day, Work Duration, and On-Time Completion — each split by Guest and Internal jobs.
• Download the Team Member Reporting Records table: one row per team member, completed service jobs only.

How it works

• Go to Reports → Turndown Performance Report. Filter by date completed and/or date added, user, role, and room type.
• KPI tiles show turndown jobs created, assigned, and completed, completion rate, average completion time, and average travel time.
• Charts compare assigned vs. completed by day, reasons turndowns weren't completed, and performance by team member and room type. Expand the Reporting Records for detail.