Quick Start Guide: Job Activity Report

1. Vital Signs (Top KPIs)

• Avg Response Time: Shows how long guests wait before a staff member completed the job requested. 

• Completed Jobs: Tracks the total volume of work your team handled during the period.

• Avg Duration: Measures the actual "work time" taken to finish a job once it was started.

• Total/Avg Cost: Monitors the labor and resource expenses associated with your service.

2. Daily Performance Check

• The Trend Chart: Use the Average Response Time bar chart to identify specific days where service levels dropped (indicated by taller bars).

• High-Volume Bottlenecks: Use the Top 10 Jobs chart to see which requests occur most often (Frequency) and which ones are taking too long to start.

• Target Example: If "Deliver Towels" is frequent and slow, prioritize improving the towel delivery workflow.

3. Operational Audit (The Data Grid)

• Individual Accountability: View the Assignee Name to see who performed the work and how long they took.

• Precision Timing: The Wait and Response columns provide a clear $HH:MM:SS$ breakdown of guest wait times for every job ID.

• Source Tracking: Determine if jobs are being created manually as "Standalone Jobs" or coming from other automated sources.

4. Pro-Tips for Managers

• Filter by Past Due: Toggle the "Past Due" filter to Yes to instantly see every job that missed its target deadline.

• Filter by Job Priority: Ensure your High priority guest requests always show a lower response time than Medium or Low priority tasks.

• Daily Briefing: Pull this report every morning for the previous day to celebrate top performers and address service delays before they become trends.