Release Notes - November 2021 - Version 3.0.18

We have made some enhancements we are sure you'll love! ... but first, let's start with another inspiring quote by Rumi

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"Do not worry if all the candles in the world flicker and die.  We have the spark that starts the fire."

Here is what's new for you in the latest version of Optii Service and Optii Chat:

  • We have enhanced our User management and Jobs filtering UI to match the look and feel of the rest of our application
  • On the Home Page Top Jobs chart, the tooltip now appears upon hovering with a mouse to keep you better informed
  • On the Jobs Timeline view, we enhanced the drag and drop behavior when dragging multiple cards 
  • On the Reports PDFs, we enhanced the way we display the filters to make the reports more concise and easier to read
  • On the Team Member Schedule, we’ve enhanced the process of adding team members to the schedule to make it easier to find and select team members
  • Better error and validation messages in login,  reset password, user invite, and user profile for better guidance
  • We now make sure that there are no dependent escalations when deleting a department
  • To make sure you never miss an escalation, we now display the red escalation border in all scenarios when an escalation is triggered

    What if I have Questions about all of this?

    Your Optii Success Manager is awaiting your call - ask as many questions as you can!

    Call on:

    • +1 512 793 7706 if you are located in the US, or
    • +61 7 5292 5166 from anywhere else.

    If you prefer to email, reach us at