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This article dives into the heart of Optii's Job Activity Reports, specifically focusing on how the key performance indicators (KPIs) are calculated. By understanding these calculations, you'll be empowered to interpret your data with greater clarity, identify areas for improvement, and ultimately drive better results for your property. Let's dive in.
Navigating Your Job Activity Report:
To begin, ensure you have the necessary access granted by your Hotel Administrator or Manager. Simply navigate to the 'Reports' section in the top menu and select 'Job Activity Report'.
Once on the report interface, you'll immediately notice five core KPIs presented in the central section:
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Average Response Time: This metric measures the efficiency of your team's initial reaction to tasks, calculated from the moment a job is logged to the moment it is marked as completed. Understanding this helps ensure timely guest service and adherence to brand standards.
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Completed Jobs: This straightforward indicator provides a clear overview of the total number of tasks successfully finalized by your team. Tracking this helps gauge overall productivity and workload management.
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Average Job Duration: This KPI focuses on the time taken to execute a task, measured from the moment a job is started until its completion. Analyzing this metric offers valuable insights into task efficiency and potential areas for process optimization.
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Total Cost: This financial indicator reflects the cumulative labor cost associated with all completed jobs. Calculated by multiplying each job's duration by the employee's hourly rate, this KPI provides a comprehensive view of operational expenses.
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Average Cost Per Job: This metric offers a normalized view of labor costs by averaging the total cost across all completed jobs. It allows for easy comparison of cost efficiency across different periods or job types.
This KPI provides a comprehensive view of operational expenses.
💡 To add your labor hour cost, go to your Roles & Permissions, select the role you would like to add the Payment Options and complete the necessary fields.
As you scroll further down the report, you'll encounter the detailed reporting records table. Let's explore some of the most critical data columns:
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Cost: This column details the specific labor cost for each completed job. As with the 'Total Cost' KPI, it's calculated by multiplying the job's duration by the assigned employee's hourly rate, offering a granular view of expense allocation.
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Duration: This reflects the time elapsed from the moment a specific job was started until it was completed. Monitoring this at an individual job level helps identify high or low performers and potential bottlenecks in specific task workflows.
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Wait: This insightful metric captures the time a job remained pending, from the moment it was added to the system until a team member initiated work on it. Analyzing 'Wait' times can reveal operational bottlenecks and areas where task assignment or prioritization could be improved.
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Response: This critical indicator measures the total time from when a job was added to the system until it was fully completed. It directly reflects your team's ability to address and resolve tasks promptly, which is paramount for guest satisfaction and adherence to service standards. Identifying underperformance in this area can highlight the need for process adjustments or targeted training initiatives to meet brand standards effectively.
💡 Bonus Tip: To ensure the accuracy of your team member's response time, it's crucial that your team diligently enters the 'Start Date' and 'Start Time' when actioning a job.
For tasks scheduled for a future date, utilize the job creation date and start time functions to specify the correct timing. This ensures Optii calculates the response time based on the intended execution window, providing a more accurate reflection of your team's responsiveness.
By diligently analyzing these KPIs and the detailed data within your Optii Job Activity Reports, you'll gain a powerful strategic advantage in optimizing your hotel operations, enhancing team efficiency, and ultimately elevating the guest experience.