What's New in Optii?
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      2. What's New in Optii?

      Release Notes 3.18.0, Week of March 10th, 2025

      Optii’s Next Generation Housekeeping Product Is Now Available for Early Adopters!

       

      We’re excited to unveil the latest evolution of Optii’s Housekeeping solution to our early adopters! Housekeeping is now seamlessly integrated into our modern platform, working hand-in-hand with our Service, Maintenance, and Chat products to deliver a unified and streamlined operational experience.

      This next-generation update introduces a sleek, fully responsive design, ensuring an optimized user experience on any device—whether you're using a phone, tablet, or desktop.

      Packed with cutting-edge machine learning predictive models, real-time room status tracking, and smooth 2-way PMS integrations, this upgrade empowers hotel Housekeeping teams with enhanced intelligence, deeper insights, and greater efficiency. Optii is setting a new benchmark in the industry, transforming the way Housekeeping is managed.


      Housekeeping Feature Highlights

      Housekeeping Actions

      Easily identify Optii’s supported Housekeeping Actions

      Departures Stayovers  Inspections

      Touch-ups Corrections Checks

                 

      Team Member View

      • Add/Remove Team Members: When reviewing which team members are working today easily add/remove team members based on call-offs or special activities happening in your property.
      • Make Last Minute Updates: Make any necessary shift updates, credit quota changes or location assignments to optimize and finalize your team schedule. 
      • Flexible Filtering: Leverage the flexible filtering capabilities to help you organize and focus on key team members. 

      Jobs Timeline View

      • Stay Ahead with Ease: Instantly track the progress of your team and understand job statuses, job duration, time between jobs, and so much more in real-time.
      • Dynamic Flexible Views: Get a clear picture of all housekeeping jobs in one place with the flexibility to see a simplified or detailed view of all the job information, and different time intervals.  At any moment, you can add/remove team members and auto-assign or manually assign Housekeeping jobs as needed.
      • Smarter Predictions: Powered by advanced machine learning models, Optii predicts cleaning times based on PMS data and past performance, ensuring jobs are completed on time and efficiently.
      • Fully Optimized: The Optiimizer ensures that all assigned jobs are always ordered in the most efficient way as updates happen throughout the day without any manual intervention.

      • Track Housekeeping Team Progress: Easily monitor housekeeping team performance and job completion rates in real-time to help keep a balanced workload across the team.


       Room Details

      • Real-Time Visibility: Keep an up-to-the-minute watch on room statuses, so you always know where you stand
      • Exception Handling Made Simple: With just a click, toggle statuses like Do Not Disturb or Sleep Out/No Show—allowing you to focus on what matters
      • One-Stop Job View: View all active room-related jobs in one place for a comprehensive overview
      • Guest Preferences & Notes: Access detailed reservation information, ensuring each room meets guest expectations and needs
      • Granular Activity Logs: Dive deep into room activity with detailed logs that track every update and change

                     


      Unassigned Jobs

      • Never Miss a Job: Centralized view of all unassigned jobs grouped by Cleaning and Inspection jobs ensures that nothing is left behind
      • Effortless Bulk Assignments: With easy to read insights, balance your team’s workload by bulk assigning  jobs quickly and easily
      • Precision Filtering: Filter unassigned jobs by key attributes, helping you focus on high-priority jobs with ease
      • Auto-assign: Leverage our auto-assign, to optimize for efficiency while accounting for outliers


      My Assigned Jobs 

      • Simple and Efficient: Enjoy a clean, simplified interface where all jobs assigned to team members on the Timeline, showing the most relevant information for Room Attendants and Inspectors, making task management easier and more efficient.
      • Real-Time Updates: Get an instant view of the jobs assigned to you, keeping you in the loop with all the frequent updates at all times.
      • Tailored to You: With customizable checklists and enhanced job details, manage your tasks exactly the way you need.
      • Prove Your Success: Show proof of job completion by adding photos or relevant documents, making it easy to track progress and maintain accountability.

           .             


      Inspection Job Cycle 

      • Automated Jobs: Optii automatically generates inspection jobs after cleaning. Based on inspection results, correction jobs and rechecks are triggered to ensure quality standards are met (Rechecks can be skipped if desired).
      • Quality Control: Inspections are pre-configured with checklists tied to room types, allowing inspectors to focus on quality assurance. If applicable, inspections can include scoring to provide measurable performance insights.
      • Insightful Reporting: Track every step of the process with detailed logs, inspection completions, and checklist scoring—giving you clear visibility into performance and quality trends across inspection jobs.



      Checklist Enhancements 

      • Scoring Checklist: You can now assign points to each task, allowing for better tracking of quality and performance. Housekeeping teams can ensure inspections meet high standards, while other departments can use scoring to measure task completion effectiveness. Whether it's a room inspection, maintenance job, or daily operational checklist—get measurable insights with every checklist.

      • Checklist Defaults: Set default states for checklist tasks—whether pre-selected or set to pass—so you can focus only on what needs attention. This means faster workflows, fewer manual interactions, and a more streamlined experience for any team managing checklists.


      If you would like to participate in our Early Adoption Housekeeping Program, please reach out to your Optii Success Manager!


      Above Property Controls

      With Optii’s new Above-Property Checklist Management module, multi-property operators can streamline processes, enforce quality standards, and ensure consistency at every location—all from one central hub!

      Above Property Checklist

        • Centralized Checklist Management: Create and manage checklist templates directly from the Above-Property Dashboard, ensuring brand standards and operational consistency across all properties in your portfolio.
      • Seamless Distribution & Compliance: Easily push updates or new checklists to all locations, guaranteeing every property follows the same high-quality procedures without manual effort.
      • Standardized Quality Across All Properties: Ensure every property meets brand and operational standards by centrally managing checklist templates. This guarantees that inspections, maintenance, and daily tasks are performed with the same level of quality, no matter the location.


      Location Activity Log Now Supports PMS Logs

        • Real-Time Reservation Tracking: Monitor check-ins, checkouts, ETA updates, and reservation changes to stay ahead of guest movements
      • Room Status Updates: Keep track of when rooms are marked clean, dirty, out of service, or ready for guests
      • VIP & Guest Insights – Easily reference VIP code assignments and guest profile updates to personalize the guest preferences.

      Activity Log Report 


      Stay on top of every change with the new Activity Log Report, designed to give hotels a clear and detailed history of key events across Job Activity and PMS updates. Whether tracking job assignments or monitoring room status changes, this report ensures nothing slips through the cracks.

      • Job Activity Tracking – Easily reference key job events, including:
        • Job Updates – See when and how jobs were modified
        • Job Assignments – Track who was assigned and when
        • Job Status Changes – Monitor the progress of jobs from creation to completion
      • PMS Activity Logging – Keep a pulse on essential front desk operations with:
        • Reservation Changes – Track guest check-ins, check-outs, and modifications
        • Room Status Updates – Know when rooms are marked clean, dirty, or out of service
        • Guest Profile Updates – Stay informed about profile adjustments that impact guest stays


      Enhancements

      1. Projects: Auto-assignment enabled for projects will now display the last and next assignment cycle, helping users understand the timing and day of the last and next assignments.
      2. Performance issues when loading cycles
      3. Chat: 
        1. Unread Messages First: Direct messages now prioritize unread messages at the top, making it easier to stay on top of conversations
        2. Clearer Group Updates: When a new user is added to a group, the chat thread now clearly displays the update, keeping everyone informed

      Bug Fixes:

      1. Addressed the following Bugs
        1. CSV files getting converted to .txt when uploading chat attachments
        2. Issue with Location filters on projects not working property

      What if I have questions about all of this?

      Your Optii Success Manager is awaiting your call — ask as many questions as you would like!

      Call on:

      • +1 855 398 1447 if you are located in North America, or
      • +852 3008 0288 if you are located in Asia, or
      • +44 20 3037 8851 if you are located in Europe, or
      • +61 7 5292 5166 from Australia/New Zealand.

      If you prefer to email, reach us at help@optiisolutions.com.