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In this month’s release notes, we have many exciting new options to share to optimize your hotel’s operations! Keep reading to learn more about the following:
- Custom Tags
- Above Property User Management
- Home Page Dashboards
- New PMS Integration
- Job Enhancements for Virtual Rooms
Custom Job Tags
Properties now have the ability to define and use custom tags to group and label jobs based on property-specific workflows, recurring issues, or trends. Tags are flexible, searchable, and can be used across job reports and dashboards.
Functionality
- Tags must be created by users with role-level permission.
- Once created, anyone with access to Jobs can apply an existing tag.
- Tags can be used as filters in:
- Job Activity Report
- Above Property – Job Dashboard
- Tags are saved to the job for historical visibility and reporting
Benefits
- Enables each property to create its own operational vocabulary.
- Makes it easier to identify trends (e.g., recurring issues like “HVAC - Noise”).
- Improves prioritization—staff can quickly identify urgent or high-impact jobs.
- Adds an additional layer of context to job history
Above Property User Management
Overview
Managing users across multiple properties is now streamlined. Above-property users can now invite and manage access without jumping in and out of individual property views.
Functionality
- User management now accessible from the Above Property dashboard.
- When inviting a user, existing users from properties you manage will be auto-ingested.
- Snackbar alerts you if the user already has a pending invite.
- Users receive separate invites per property (multi-invite simplification coming).
- To invite someone to a property, you must already have access to that property.
Benefits
- Simplifies onboarding for regional and corporate teams.
- Cuts down on redundant work when managing large multi-property orgs.
- Enhances visibility and control over who has access where.
- Reduces errors and confusion during the invitation process.
Home Page Dashboards
Overview
Dashboards are now live for Service and Housekeeping operations. Built for action, not just insight, these dashboards provide real-time visibility into what’s happening today—and what needs attention now.
Functionality
- Dashboards default to today’s date and the user’s timezone.
- Each dashboard has its own role-level permission.
- Real-time data answers:
- “What needs attention right now?”
- “Are we on track?”
- Retrospective data covers:
- “What happened yesterday?”
- “Why did things go wrong (or right)?”
Benefits
- Provides instant clarity at the start of each shift or day.
- Designed to reflect your role—tailored views for Housekeeping Managers, Engineers, GMs, etc.
- Replaces the need to pull multiple reports to get an answer.
- Unlocks new insights for above-property leaders and on-the-ground supervisors alike.
Job Enhancements - Role-Level Job Permissions
Overview
You now have greater control over who can delete, cancel, or re-open jobs. These permissions are no longer bundled together and can be assigned individually.
Functionality
- New individual permissions:
- Delete Jobs
- Cancel Jobs
- Re-Open Jobs
- Each permission is assigned at the role level.
- Prevents unauthorized or accidental job actions.
Benefits
- Enhances operational control and accountability.
- Reduces the risk of lost job data.
- Enables safer, more transparent job workflows—especially useful in high-volume or regulated environments.
Job Enhancements - Start Date/Time
Overview
A much-requested improvement: You can now set a job’s start time separately from its due time. This gives teams better control over when work should begin and helps declutter the current day’s job board.
Functionality
- Start Time defaults to current date/time but can be adjusted.
- When Start Time is changed, Optii automatically updates the Due Time once.
- Users can still manually override the Due Time afterward.
- A new “Future Jobs Only” filter allows users to hide jobs not yet active.
- Response Time now considers the Start Time, improving SLA accuracy.
Benefits
- Prevents future-dated jobs from clogging today’s view.
- More realistic tracking of when jobs are expected to begin.
- Aligns better with scheduled work and shift-based planning.
- Helps teams focus only on what’s relevant right now.
Optii x Opera On-Premise Integration
We are excited to announce that the Optii Platform now integrates with the Opera On-Premise PMS. With this integration, properties can access various PMS data points directly within Optii. To learn more about setting up this new integration for your property, please reach out to your Customer Success Manager!
Virtual Room Enhancements for Jobs
If your property uses component or virtual rooms, this update will make your team’s job coordination even easier.
With PMS integration enabled, Optii now clearly shows when a component or virtual room is occupied. You’ll see a new icon on both the job card and the Location Detail view whenever a job is linked to a component of an occupied virtual room.
- On job cards: The icon lets you know the room is part of an occupied virtual space—hover or click to see the associated component rooms.
- On the Location Detail view: You’ll see the same icon along with a a link to affiliated component rooms. In Current Jobs, jobs are displayed for both the virtual room and its components, so your team has full context at a glance
Enhancements
- Location Detail View
- For properties with a PMS integration, the Reservation Details section of the Location Detail view is now above the Current Jobs section.
- Some icons on this view have now been updated for Platform consistency.
- Floor Plan - The Floor Plan can now be filtered by Room Type.
- Timeline - The card view and time increment filters are now ‘sticky,’ meaning that they will remain in place as you navigate away from the Timeline view and back.
Bug Fixes
- Addressed the following Bug:
- Room status discrepancies that were caused by updates from out-of-date reservations.
Would you like to learn more?
Have questions or need help?