Release Notes 3.20.0, Week of July 7, 2025

Hello Optii Customers!

We’re thrilled to introduce the 3.20.0 release, packed with powerful tools to help your teams move faster, work smarter, and gain better control over operations—whether you’re managing a single site or an entire portfolio.

This release delivers major upgrades across job creation, AI-powered productivity, and above-property visibility. Whether you’re streamlining task entry, managing work across multiple rooms, or unlocking new performance insights, 3.20.0 is all about making hotel operations smoother and more intelligent.

• Smart Operations Product Launch

• Job Assist & More

• New Job Form

• One to Many
• Add Job on Jobs

• Above Property Insights

• NEW: AP Service Summary Report for deep job performance analysis

  Smart Operations: Job Assist + Optii Agent

Introducing Smart Operations — a new product line that brings AI-powered features to your hotel workflows. This release includes both Job Assist.  designed to reduce manual effort and boost accuracy.

Functionality

• Job Assist (Text, Speech, Image)
• Auto-populates job fields (Action, Item, Location, Department, Job Type) using natural language
• Supports typing, speaking, or snapping a photo to describe a job
• Works across languages — no need to translate first

Job Assist – Free Text

Type a simple description like “Fix broken light in room 231,” and Optii will auto-fill fields such as action, item, location, department, and job type.

 

Job Assist – Speech to Text

On the move? Tap the mic icon and speak naturally—Optii will transcribe and process your request into a job.

Job Assist – Image Recognition

Take or upload a photo of the issue (e.g., a leak or broken item), and Optii will detect the problem and map the correct fields. The photo is also automatically attached to the job via Job Add-Ons, so no extra steps are needed

 

  New Job Form

We’ve redesigned the Add Job experience from the ground up to make it faster, cleaner, and smarter, so your teams can create and manage jobs with greater ease and clarity.

Everything you need is there—nothing you don’t. The new layout is cleaner, with smarter defaults and better grouping of related fields.

A new Add-Ons section area lets users choose exactly what they want to include in a job without cluttering their view:

• 📎 Attachments
• 📝 Notes
• 🏷️ Tags
• 📋 Checklists

Benefits

• Helps new users get up to speed faster with a more intuitive layout
• Reduces form fatigue by only showing what’s relevant
• Makes it easy to add extra context (photos, notes, tags) when needed—without cluttering the core flow
• Keeps teams focused by grouping relevant actions and inputs together

One-to-Many Job Creation

Creating a job across multiple locations just got easier. You can now select multiple rooms or locations in the job form—and Optii will automatically generate one job per location.

Functionality

• Select 2+ rooms or locations when creating a job
• Enable “Create one job per location” to generate multiple jobs at once
• Each job is treated independently for assignment, tracking, and reporting

 Add Job from Job View

Overview

Quickly add related or follow-up jobs right from the job detail screen—no need to backtrack or navigate elsewhere.

Functionality

• New “Add Job” button in the job drawer
• Inherits the location from the current job
• Supports quicker hand-offs and chained tasks

 

Service Summary Dashboard

We’re excited to introduce a brand-new dashboard purpose-built for multi-property operations: the Service Summary Dashboard. This powerful view enables regional leaders, portfolio managers, and analysts to track service performance trends, identify problem areas, and uncover operational insights—all from one place.

Available under the Jobs Management tab at the Above Property level, this dashboard offers a fully filterable, cross-property view of Service job activity, broken down by job type, priority, department, job item, and more.

 

Enhancements

1. Attachment Deletion Confirmation
   1. When deleting an attachment from a job, users will now receive a confirmation prompt before the file is removed—helping prevent accidental deletions.
2. Room List Accessible From the Home page 
   1. Room list view can now be found on the Home Page
3. Location Tags renamed to “Sections”: 
   1. To reduce confusion and align terminology, what was previously called “Location Tags” is now labeled “Location Sections

Bug Fixes

• Addressed the following Bug:

1. Fixed an issue where Job Details would not load correctly from the Location Detail view
2. Fixed a bug where Do Not Disturb rooms were being ignored during Quick flip Optiimization
3. Fixed a problem where users would continue receiving notifications even after logging out from their device
4. Resolved an issue where jobs with a start time and due time on different days did not calculate the due date correctly