Optii Platform Guest Reservations Details

Learn how Optii will display the reservations of a guest in Optii Platform

We're committed to providing you with the tools and data necessary to streamline your workflow and enhance guest satisfaction. We're excited to introduce a new integration for the Optii Platform that will significantly improve your team's access to room status and guest information, directly within your Optii Service, Projects and coming soon: Housekeeping jobs. 

Accessing Reservation Details:

Once the PMS integration is set up, viewing reservation details is straightforward:

1. Locate the Room: Simply click on the specific room number you wish to review.
2. View Reservation Details: If the room has an associated reservation (arrival, in-house, or departure), Optii will display the relevant information directly on your screen.

Understanding the Reservation Details:

The following information will be displayed for each reservation:

• Guest Information:

  • Title: Displayed as Mr., Ms., Mrs., Miss, Mx., etc., as recorded in your PMS.
  • Name: Guest's first name.
  • Last Name: Guest's last name.

• Reservation Details:

  • Reservation ID: A unique identifier for each booking. This is crucial for referencing specific reservations.
  • Check-in Date: The guest's scheduled arrival date.
  • Check-out Date: The guest's scheduled departure date.
  • ETA (Estimated Time of Arrival): If provided, the guest's anticipated arrival time. This helps with planning and preparation.
  • ETD (Estimated Time of Departure): If provided, the guest's departure time. This helps with planning and preparation.

• Status and Grouping:

  • In-House Label: This label will indicate if the guest is currently checked in (e.g., "In-House means "Checked In"). This provides a quick view of the guest's current status.
  • Arrival Label: This label will indicate if the guest is currently checked in (e.g., "Arrival means the room has an active reservation for arrival today). This provides a quick view of the guest's current status.

• • Group ID: If the reservation is part of a group booking, this ID will link all related reservations together. This simplifies managing group arrivals and departures.

• Occupancy Details:

  • Number of Guests: The total number of guests included in the reservation.
  • Adults: The number of adult guests.
  • Children: The number of children included in the reservation.

• Special Considerations:

  • VIP Codes: Any VIP codes associated with the guest (e.g., "VIP1," "VIP Gold") will be displayed. This allows your team to recognize and cater to VIP guests appropriately.
  • Traces: Any special requests, notes, or instructions related to the reservation will be displayed as "Traces." These might include requests for specific room types, amenities, or services.
  • PMS Notes: Any internal notes added to the reservation within your PMS will be visible here. This ensures seamless communication between teams.
  • Special Codes: These codes may represent specific packages, promotions, or other relevant information associated with the booking.

"In-House" Reservation Details

"Arrival" Reservation Details

Would you like to learn more? 

Have questions or need help?