![Optii Logo 3x (2)-3.png]](https://help.optiisolutions.com/hs-fs/hubfs/Optii%20Logo%203x%20(2)-3.png?height=40&name=Optii%20Logo%203x%20(2)-3.png){kind=small}
Available with any of the following subscriptions:
- Service
- Housekeeping
- Projects (Preventative Maintenance)
- Guest Messaging
- Above Property Management
- PMS Integration with Optii Platform
When a PMS (Property Management System) integration is active with any of the eligible Optii subscriptions, Optii automatically receives guest reservation details — including shared reservations — directly within the platform. This gives your team complete, up-to-date visibility into all bookings, supporting efficient workflows and consistent guest experiences. If no PMS integration is configured for your property, reservation details will not be automatically populated in Optii and must be managed manually. Contact your success manager at help@optiisolutions.com to set up a PMS integration.
Here's a breakdown of how you'll access and interpret these details:
Understanding Shared Reservations:
A shared reservation refers to a single room or unit booked by multiple guests who may or may not be related. Our platform displays all individuals associated with a shared reservation, giving you a complete picture of the occupancy.
Displaying Shared Reservations:
When viewing reservations, you'll see all individuals included in a shared booking. Each guest within the shared reservation will be listed, ensuring no one is overlooked. This comprehensive view allows you to manage individual guest details within the shared booking context.
Sorting and Organization:
To optimize your workflow, reservations are sorted according to the following logic:
-
By Status: Reservations are primarily sorted by their status. "In-House" reservations (guests currently checked in) are displayed first, followed by other statuses (e.g., "Arriving," "Departing"). This prioritizes your attention to current guests.
-
Within Status (By Reservation ID): Within each status category, reservations are further sorted by Reservation ID. This ensures a consistent and predictable order, making it easy to locate specific bookings. The Reservation ID acts as a unique identifier, allowing for quick referencing.
Shared Reservations and Room Assignments:
When working with room assignments or other job functions related to a specific room, the platform intelligently displays all reservations associated with that room, including shared reservations. This means that if a room is shared by multiple guests, all those guests and their respective reservation details will be shown when you access information about that room. This eliminates any confusion and ensures you have all the necessary information at your fingertips.
Example:
Imagine Room 252 is shared by three guests: Samuel California, Martin Alabama, and a third guest. When you view Room 252, all three names are listed along with their individual reservation information, even though they share the same room.
Key Benefits:
- Complete Visibility: See all guests associated with shared reservations, preventing oversights and ensuring accurate occupancy management.
- Efficient Sorting: Quickly find the reservations you need thanks to the logical sorting by status and Reservation ID.
- Streamlined Room Management: View all reservations linked to a specific room, including shared reservations, simplifying room assignments and related tasks.
For questions about managing shared reservations, contact our support team.
Would you like to learn more?
Have questions or need help?