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This article answers frequently asked questions about the use of "credits" in housekeeping operations.
What are credits in housekeeping operations?
Credits are a system used to estimate the time required to clean a room. Each room type and cleaning jobs (e.g., departure clean, stayover clean, turndown service) is assigned a specific number of credits. These credits represent a relative value of the cleaning effort, not necessarily a direct correlation to minutes or hours. For example, a standard room might be worth 1 credits, while a suite could be worth 2.
The exact value of a credit varies by hotel. Some properties value a single credit as one minute, while others may measure credits in increments of 15 or 30 minutes.
How are credits used?
Credits help housekeeping managers:
- Distribute workload evenly: By assigning a target number of credits to each housekeeper, managers can ensure a fair distribution of cleaning jobs based on the complexity and estimated time required for each room.
- Track productivity: Credits can be used to monitor individual housekeeper performance. While not a perfect measure, they can offer insights into efficiency and identify potential training needs.
- Incentivize performance: Some hotels use credit systems as part of incentive programs, rewarding housekeepers who consistently meet or exceed their assigned credit targets.
How do you determine the number of credits for each room/task?
The number of credits assigned to each room type and task varies by hotel. Factors considered include:
- Room size and complexity: Larger rooms and suites with more amenities typically have more credits.
- Type of cleaning required: Departure cleans usually require more credits than stayover cleans or turndown service.
- Hotel standards and procedures: The level of detail and service expected by the hotel will influence credit assignments.
Are credits essential for every hotel?
Not necessarily. Whether or not a hotel uses a credit system depends on its specific needs and management style. Some hotels may find them redundant with robust software systems such as Optii, while others may find them a valuable tool for simplifying workload management and motivating staff. Hence the reason why Optii features for housekeeping use both cleaning times and credits.
📘 To learn more about how you can add credits to your room types, housekeeping jobs and assign them to your team click the below two articles:
Adding Hours, Credits to your Locations (Room Types)
Adding Hours, Credits and Locations to your Housekeeping Team
💡Tip: Feel free to share this valuable resource with your colleagues to explore Optii.