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Accessing Optii from your desktop or mobile device
Available with any of the following subscriptions:
- Service
- Housekeeping
- Chat
- Projects (Preventative Maintenance)
- Guest Messaging
- Above Property Management
You can access Optii from a desktop browser at https://optii.app, or by downloading the Optii Platform app from the Apple App Store or Google Play Store on any iPhone, iPad, or Android device. Log in with your username and password once the app or browser page loads.
Before you get started
- Only Optii customers with a signed subscription can log in to Optii. If you signed up to receive an ebook or registered for a webinar but don't have an active account, you will not be able to log in.
- If you try to log in and see a Username or Password is incorrect error, you may not have an active account, or your account may have been deactivated. Contact your direct supervisor for assistance. If your supervisor is unavailable, you can also reach the Optii Customer Support team at help@optiisolutions.com.
How do I access Optii from a desktop?
1. Enter the URL https://optii.app in your browser
2. Enter your username and password, then click Log In.
How do I access Optii on an Apple device (iPhone or iPad)?
1. Go to your App Store
2. Download Optii Platform
Tip: If you don't see the app immediately, search for Optii Platform in the store's search bar.
3. Enter your username & password and click login
How do I access Optii on an Android device?
1. Go to your Play Store
2. Download Optii Platform
3. Enter your username & password and click login
If you've forgotten your password:
- From the login page, click on 'Trouble Logging In' so you can reset your password.
- If the password reset email doesn't appear in your inbox, add optii.app to your email allowlist.
Additional login help
If you're unable to log in after following the steps above, submit your information to the Optii Customer Support team through the form in our learning center or email us at help@optiisolutions.com
Are you a Head of a Department or Optii Champion? Click here to continue to the next lessons👇
Lessons & Resources:
- Step #1: Accessing Optii from your desktop or mobile device
- Step #2: Add or Edit your Departments
- Step #3: Add or Edit your Employment Types
- Step #4: Add or Edit your Floor Plan
- Step #5: Add or Edit your Roles & Permissions
- Step #6: Inviting your Team Members to Optii
- Step #7: Add your Checklist in Optii
- Step #8: Add, Edit & Assign Departments/Roles to your Job Items
- Step #9: Add your notifications and escalations
- Step #10: Edit your Guest & Internal Response Times to your Brand Standards
Optional Lessons & Resources:
- Floor Plan — View, Add or Edit your Tags
- Floor Plan — Add, Edit your Location Types
- Floor Plan — Add or Edit your Room Types
- Floor Plan — Add your Room Types Credits, Duration & Checklist (for Housekeeping)
- Roles & Permission — Quick overview of the Product Permission
- Users Management — Add your Team Members Shift Hours, Credits and Locations (for Housekeeping)
- The Quick Access Code to create your Optii Profile
- Getting Started with Optii Service & Chat
- Getting Started with Optii Housekeeping
- Getting Started with Optii Projects
Would you like to learn more?
If you would like to learn more about Optii, please check out our Optii learning centre today at help.optiisolutions.com